Shipping Policy

Processing Time

Most orders are processed within 1 to 3 business days after payment confirmation, excluding weekends and public holidays.

Shipping Methods

• Standard delivery options shown at checkout
• Express delivery for selected locations or products
• Carrier selection based on destination and package size

Delivery Estimates

Delivery times vary by location and carrier. Remote areas, holidays, weather, and high order volumes may extend the estimated delivery window.

Tracking

Tracking information is shared once the order has shipped, when available. You can also contact support for shipment status updates.

Shipping Charges

Any shipping fee is shown at checkout before you place the order. Free shipping promotions, if available, will be clearly stated on the relevant product or campaign page.

Address Accuracy and Failed Delivery

Please provide a complete and accurate delivery address. We are not responsible for failed or delayed delivery caused by incorrect address details, unreachable recipients, or repeated delivery refusal.

Lost, Delayed, or Damaged Parcels

If a parcel is delayed beyond the expected window, appears lost, or arrives damaged, contact us with your order number so we can investigate and help resolve the issue.

Contact Us