Personal Information Privacy Policy

Last updated: July 13, 2026

Overview

This policy explains how we collect, use, disclose, store, and protect personal information when you browse our website, create an account, place an order, or contact us.

Information We Collect

Information You Provide

• Name, email address, phone number, and account password
• Billing and shipping addresses
• Order details, messages, reviews, and support requests
• Seller verification details such as GST, PAN, bank information, and business documents

Information We Collect Automatically

• IP address, device type, browser type, and log data
• Pages visited, clicks, session times, and referral information
• Cookie and similar tracking data

Payment Information

Payment details are processed by our payment partners. We may receive limited transaction information such as payment status, order number, and billing confirmation.

How We Use Information

• Process orders, deliveries, returns, and refunds
• Create and manage accounts
• Provide customer support and respond to inquiries
• Verify sellers and prevent fraud
• Send transactional messages and service updates
• Improve our website, products, and user experience
• Meet tax, accounting, legal, and regulatory obligations

Sharing and Disclosure

We share information only when needed to run our business or when required by law.

• Payment processors, banks, and fraud-prevention providers
• Shipping and logistics partners
• Technology, hosting, and analytics providers
• Professional advisers, regulators, or law enforcement when legally required

We do not sell your personal information.

Cookies and Similar Technologies

We use cookies and similar technologies to keep the site working, remember your preferences, measure traffic, and improve our marketing. You can manage cookies through your browser settings and, where available, our on-site consent tools.

Data Retention and Security

We keep personal information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.

We use reasonable technical and organisational safeguards, including access controls and encryption where appropriate, but no method of transmission or storage is completely secure.

Your Rights and Choices

• Access, review, and update your account information
• Request correction of inaccurate data
• Withdraw marketing consent where applicable
• Request deletion where we are not required to retain the data
• Raise a privacy complaint with our contact team or grievance officer

Children's Privacy

Our website is not intended for children under 18, and we do not knowingly collect personal information from children.

Policy Updates and Contact

We may update this policy from time to time. Changes take effect when posted on this page.